Paralegal-Team Lead

The role

DWF is seeking a Paralegal-Team Lead for their UK Delivery Centre in Manchester. This role involves leading and managing a team of paralegals on routine legal tasks, ensuring high-quality service delivery and compliance.

What you'll do

• Provide effective leadership, setting clear expectations, and fostering a positive and productive work environment
• Oversee the team's workflow, ensuring efficient utilisation and adherence to defined processes and outcomes
• Develop a comprehensive understanding of the regulatory environment in which the team operates, including relevant compliance policies
• Ensure that the team's activities are fully compliant with these regulations
• Maintain client confidentiality at all times to safeguard sensitive information
• Track individual Key Performance Indicators (KPIs) and contribute to overall team performance, including financial and non-financial measures, where applicable
• Conduct regular one-on-one meetings (1-1s) to foster employee engagement, identify areas of improvement, and develop and document individualised development plans for team members
• Exhibit flexibility in adjusting to changes in workload priorities, ensuring that the team remains responsive to evolving requirements
• Ensure strict adherence to the procedures of the business as outlined in core materials, manuals, and training materials
• Engage with internal clients to gather insights into operational performance and address any escalated issues
• Work collaboratively to define mutually agreed-upon objectives
• Conduct thorough file reviews with a high level of attention to detail to optimise the progression of matters in an efficient and effective manner
• Demonstrate the Firm's Winning Behaviours, delivering a commitment to the firm's values and Corporate Social Responsibility (CSR) agenda
• Fully engage with the firm's performance review cycle to facilitate professional growth
• Prioritise and organise work efficiently and effectively to ensure all delegated tasks are completed to specified deadlines and consistently meet high standards
• Maintain and develop sufficient competence and legal/technical knowledge to work effectively under supervision
• Provide support and assistance to the Legal Delivery Manager to ensure Service Level Agreements (SLAs) are consistently adhered to, delivering exceptional service

What we're looking for

Benefits