11 hours ago
Key requirements
Completed UK Law Degree (LLB) or equivalent legal qualification by November 2026 Experience providing customer or client service Strong verbal and written communication skills Ability to research, analyse and interpret legal or factual information accurately
TrendsThe role
Irwin Mitchell is seeking a Legal Helpline Paralegal for their Sheffield office. This role involves providing preliminary legal support via telephone to clients across various legal matters in the UK, requiring strong communication and analytical skills.
What you'll do
- Provide chargeable general & preliminary legal support on any UK jurisdiction commercial or personal legal matter via the telephone
- Ensure legal support provided remains general & preliminary at all times and does not become specific
- Research more unique (less common) enquiries using the knowledge tools available and internal subject matter experts to provide accurate legal information
- Complete proactive general legal research to remain up to date with changes to UK law
- Champion specific legal areas and engage with that legal area to increase your knowledge
- Be aware of the commercial agreements for each scheme and focus on delivering exceptional service whilst also being aware to drive the right commercial outcome for the firm
- Provide guidance that can be actually applied in their situation, correctly identifying any associated options, risks and benefits
- Identify when a matter needs specific legal support and professionally highlight the advantages of the case being taken on by Irwin Mitchell
- Assess legal claims against Legal Expenses terms and conditions to understand if there are any clear exceptions and make those clear to the policy holder
- Understand who may be a vulnerable caller and upon identification act accordingly to ensure you give further reasonable support to assist them
- Provide insight back to the firm of any marketing developments required to improve the IM LHL proposition
- Work collaboratively with your peers to work towards one common goal
What we're looking for
Completed UK Law Degree (LLB) or equivalent legal qualification by November 2026
Experience providing customer or client service
Strong verbal and written communication skills
Ability to research, analyse and interpret legal or factual information accurately
Ability to demonstrate empathy and provide appropriate support to callers in a professional and sensitive manner, including those who may be vulnerable
Strong organisational and time management skills
Competent IT skills
Call handling or telephone-based customer service experience· nice to have
Experience working within a legal, regulated or professional services environment· nice to have
Understanding of Legal Expenses Insurance or legal helpline services· nice to have
Experience handling sensitive, complex or potentially vulnerable customer enquiries· nice to have
Demonstrable interest in developing knowledge across a broad range of UK legal practice areas· nice to have
Benefits
Hybrid opportunity - office attendance in Sheffield 2 days per week
25 days' holiday as standard, rising to 28 days depending on role level, plus bank holidays and the option to purchase additional leave
Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues
Health and wellbeing support, including Westfield Health and Digital GP access
Competitive pension arrangements
Two paid volunteering days every year
Access to a range of colleague discounts and lifestyle benefits
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Legal Helpline Paralegal
Irwin Mitchell · Sheffield
Sheffield